Refund policy

Pureva Refund & Return Policy

At Pureva, we stand behind the quality of our carefully curated,

eco-friendly cleaning selection. Because we partner with specialized

suppliers to bring you the best prices and fast fulfillment, we operate

under strict automated return guidelines.

1. Damaged, Defective, or Wrong Items

If your item arrives damaged, defective, or if you receive the wrong

product, please inspect your order immediately upon arrival and contact

us at [support@yourdomain.com] within 48 hours of delivery.

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Please include your order number and clear photographic proof of

the product and its packaging.

Once verified, we will arrange for a brand-new replacement or a full

refund to be issued at no extra cost to you.

2. 14-Day Return Window (Unopened Items)

We accept returns on items that are completely unused, unopened, and

sealed in their original manufacturer packaging within 14 days of the

delivery date.

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Due to safety and hygiene standards surrounding cleaning liquids

and household chemicals, we cannot accept returns on any

opened, unsealed, or partially used products.

3. How to Initiate a Return

Do not send your purchase back to the manufacturer address printed on

the package. To start a return, email us at [support@yourdomain.com] sowe can generate the correct return label from our automated fulfillment

dashboard.

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Buyers are responsible for paying their own return shipping costs

unless the item arrived damaged. We highly recommend using a

trackable shipping service, as we cannot guarantee that we will

receive your returned item